onlinesparesdirect.com       F.A.Q.

 

  1. I cannot find a product for my device on your site, can you source one for me?
  2. Yes we can. We just need to know the model number of your device and the brand name. Order using your devices model number not the brand name. Model number before brand name

Q.How can I place an order with onlinesparesdirect.com?

  1. You can place your order on our website.

Q.Do you offer advice before I purchase?

 Yes, we are here between 9:00am & 5:00pm Monday to Friday to answer your questions.  Please call us on 02890 998827. Phones are answered from 09:00 - 12:30 and 13:30 – 16:30.

  1. How long will delivery of my order take?
  2. Normally 24-72 hours. Orders placed before 2pm will be shipped the same working day via Royal Mail 1st class post aiming for next day delivery. We also offer a Royal Mail Special delivery service for customers that require their charger the next day.  International delivery times will vary depending on your location, but you should allow one to two weeks.

  3. How much does delivery cost? 
  4. A. Free Standard 1stclass delivery with all orders going to UK addresses.

Royal Mail Special Delivery orders will attract an additional charge of £7.00.

International orders will attract an additional minimum charge of £3.00.

  1. Can I collect my order from you?
  2. Yes. You can collect your order from our 5000ft² warehouse located at Unit 9, Kilwee Business Park, Upper Dunmurry Lane, Dunmurry, BELFAST, BT17 0HD.
  3.  Are your payment options secure?
  4. Yes, please shop with peace of mind. We do not actually have access to your payment details only our secure 3rdparty payment processing provider PayPal has access to your details.  Currently we use PayPal express for anyone with a PayPal account and our own site integrated card payments system to process our online payments for everyone who does not have a PayPal account.  Our site integrated system is also facilitated by PayPal and can be used by everyone who has a credit/debit card but not a PayPal account.  Please be reassured your details are only held by PayPal who are amongst the most respected online payment providers in the world.
  5. What quality can I expect? 

A.The brand GOOD LEAD® is a guarantee from us to our customers that they will receive a power supply for their device that constructed using high quality materials, components and includes safety features that will protect the power supply and device from incorrect voltages, short circuits, internal overheating.  All GOOD LEAD® branded replacement products are CE/FCC/RoHS certified and tested by our manufacturers to match or exceed current UK & EU legislative requirements. Please buy in the confidence.

  1. Do you offer a warranty with your items? 
  2. A. Yes. We offer a 30 day no quibble money back Guarantee with all our products.  All our products also come with a 12 month replacement warranty from the date of purchase.  GOOD LEAD U.K Ltd will happily replace any defective item within this period.

  3. Can I cancel my order?
  4. Yes, provided we have not shipped your order we can cancel it please call us on 02890998827 with a few details and we can cancel your order.

  5. Is your company the best adapter supplier in the UK? 
  6. A. Yes ☺ and possibly the world.


If you have any further questions we are open from Monday to Friday from 9am to 5pm and are happy to answer any charger related question that you may have. Our telephone number is02890 998 827 and our email address is help@onlinesparesdirect.com